General Returns

You may return your SAINT B purchase for a Gift Voucher providing it meets the following criteria;

 

Returns must be sent back within 14 days of the date you received your order. SAINT B reserves the right to deny any returns that are received outside these conditions.

Unfortunately we do not offer exchanges. The cost of return shipping is at the customers expense and is non-refundable. Please return items via a traceable mail service as SAINT B is not responsible for lost packages returned back to us. 

Please allow up to 3 business days for all returns to be processed from the date it is received by SAINT B.

Once your return has been processed, you will be notified via the email address provided in your SAIT B order. You will receive a separate email containing your Gift Voucher details and how to use your Gift Voucher. Please ensure to check your Junk & Spam inboxes for all emails from SAINT B. 

Swim Returns

All swimwear must be returned with original hygiene stickers attached. Swimwear returned soiled or without hygiene stickers attached will be denied and returned back to the customer. 

Faulty Returns

On the slight chance that you do not receive your purchase in perfect condition due to a manufacturing fault or you feel that the item is significantly different from the image and description displayed online, please email us at hello@saint-b.com immediately before returning the item back to us with a description and image of the fault/discrepancy. 
Once approved, we will then be able to cover the return postage cost and issue you with a prepaid postage slip (applicable to only Australian orders within 14 days of the purchase date). Please complete your return form explaining the fault and post the item back to us. 

International customers - In the event that you receive a faulty item, please contact us prior to returning the faulty item back to us with a description and image of the fault/discrepancy. If approved, you will be instructed to include the postage receipt with your returned package.

Failing to include the postage receive will unfortunately disallow us to reimburse you for the returned shipping cost. Please note that the return shipping cost can be reimbursed with only a Gift Voucher for SAINT B. If we are unable to determine/approve a manufacturing fault or if a garment is significantly different from the image and description displayed online we unfortunately will not be able to reimburse you for the return shipping cost.

Refunds 

In compliance with Australian Consumer Law, SAINT B is not required to provide a refund for sizing, fit or change of mind returns. For example, should you make the wrong selection, need a different size or change your mind, within compliance with Consumer Rights SAINT B is not obligated to offer a refund. 

If there is a major fault with the style you've purchased, we will offer to replace it where available. If we cannot replace the style, we will offer a SAINT B gift voucher or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at the discretion of SAINT B.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund