FAQ


WHEN I ADD SOMETHING TO MY CART DOES IT TAKE IT OUT OF STOCK FOR ME?

Unfortunately when you add something to your cart it does not take it out of stock. So you don't miss out on your selected styles and size, we suggest you process and complete your order to avoid any disappointment. 

WHEN WILL MY PARCEL ARRIVE

All orders are processed on the same day as your order. Depending on your location delivery of your order can take 12 to 20 days to receive. If you are needing to track your order please contact hello@saint-b.com with your order number and we can help advise the delivery date.

WHY WAS MY SHIPPING ADDRESS CHANGED AFTER PLACING MY ORDER?

Please ensure that your 'Current Location' setting is deactivated on your phone when placing your order, as your order can be defaulted to your current location when placing your order. If you have any further inquiries please contact us at hello@saint-b.com

CAN I CANCEL MY ORDER WITHOUT BEING CHARGED?

Unfortunately, we are not able to cancel an order after it has been completed or dispatched. If you wish to cancel your order, contact us at hello@saint-b.com immediately. 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We process all returns as quickly as possible, however please allow up to 3 business days within peak seasons for us to process your return once we have received it. You will be notified once your return has been processed via the email address in your SAINT B customer account.

 

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT OR COMBINE TWO ORDERS?

Unfortunately once your order has been placed, we cannot add an item or combine the contents with another order.

I NEED TO CHANGE MY ADDRESS. HOW CAN I DO THAT?

Please contact hello@saint-b.com immediately. We generally process orders within 2-4 hours from purchase time (excluding weekends). Once we have processed your order we will be unable to make any changes.  

I'M UNSURE ABOUT A SIZE OR I HAVE A QUESTION. HOW DO I FIND THIS INFORMATION?

Please see our Size Guide for general information & garment sizing.  If you still have specific questions about the fit or measurements of a style, please email us at hello@saint-b.com and we'll be happy to help.

IT LOOKS LIKE MY CARD WAS CHARGED TWICE. WHY?

Your card was only charged once. What you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card. 

HAVE TROUBLE PLACING YOUR ORDER?

Please contact us at hello@saint-b.com & we will be more than happy to assist you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept payment by credit card, debit card (Visa, Mastercard) & PayPal. 

WHEN WILL MY ORDER BE DISPATCHED?

We endeavour to post all orders made before 2.00pm QLD time the same day. All orders made after 2.00pm will be shipped the following business day.  Orders are not shipped on weekends or public holidays. 

WHERE DO I SEND MY RETURNED ORDER TO?

Please send your return to the following address:

SAINT B RETURNS
Unit 11
42 Beach Parade
Surfers Paradise
QLD, 4217
Australia

Please see our Returns Policy for more information about what information to include with your return.

 

WHERE IS MY ORDER CONFIRMATION?

Please check your JUNK & SPAM folder. If you are unable to locate your confirmation email please email us at hello@saint-b.com

WHY WAS MY ORDER CANCELLED?

Due to an unforeseen occurrence, the item you ordered is out of stock and is no longer available. We promise these cases are rare. However, if an item in your order is unavailable, you will be contacted immediately about the cancellation. If your order contains additional items, we will NOT ship your incomplete order until we have been notified as to how you would like to be reimbursed for the unavailable product.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped to. You should contact your customs office for specific amounts and percentages. We cannot control this and SAINT B is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from SAINT B, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAINT B. This amount will be deducted from your refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. 

WHY HAVEN'T I RECEIVED THE AUTOMATED EMAIL WITH MY VOUCHER DETAILS?

Once your return has been processed, you will be notified via the email address provided in your SAINT B order. You will receive a seperate email containing your Gift Voucher details and how to use your Gift Voucher. If you are unable to locate this email with your voucher details, please search your JUNK & SPAM inboxes. Depending on your email security settings, this email may have gone there. If you are unable to locate this email, please email us at hello@saint-b.com & we'll be able to assist you.